Lead User Experience Designer
Verizon Business
Partner Program Transformation | Field Sales Tools | Sales Analytics
My Impact
Increased Partner Program registration access by 150%: By redesigning partner program website flows
Saved field agents 40+ hours/month: By designing simplified sales tool
Saved managers 40+ hours/month: By designing partner program dashboards
The Company
Verizon Business is a division of Verizon that provides services and products for Verizon's business and government clients.
Verizon Partner Program is a business initiative that allows companies to sell Verizon services like wireless, wireline, cloud, and security solutions to their customers by partnering with Verizon.
Partner Program Transformation
My Impact
Increased registration paths 150%, from 9 to 20
Swiftly delivered solutions by leveraging Salesforce Lightning Design System and Verizon design systems
The Project
Streamline the site content and improve the registration process for the Verizon Partner Program website.
My Contributions
Screens: Home screen, program and partner types, program registration
Assessed usability of current user flows by using Jakob Nielsen’s 10 Usability Heuristics
Assessed information architecture and interactions of current partner program website
Presented recommendations for increasing paths to registration
Revised information architecture by mapping user flows in FigJam
Redesigned revised partner program user flows, interactions, and mockups in Figma
Produced clickable prototypes for usability testing in Rapid Iterative Testing Environment (R.I.T.E.)
Partner Login: Before and After
Field Sales Tools
My Impact
Saved sales agents over 40 hours per month by simplifying core flows, allowing them to close deals faster in the field.
The Project
Create a sales tool for Verizon Business Partners that streamlines and improves time to close deals in the field.
My Contributions
Screens: Product catalog, product lists, product details, shopping cart, checkout, payment
Mapped current user journeys and user flows for key sales experiences
Conducted user research with key stakeholder users to understand current processes and pain points
Performed task analysis on current user flows, differing systems, and overall system performance'
Consolidated disparate systems, logins, and tasks into single, secure, login-less user flow
Designed responsive desktop and mobile mockups and user flows for proposed sales flow in Figma
Produced clickable prototype for usability testing in Rapid Iterative Testing Environment (R.I.T.E.)
Sales Analytics
My Impact
Saved managers over 12 hours per month by automating reporting in Salesforce, allowing them to instantly access sales analytics.
The Project
Automate sales and membership reporting for the Verizon Partner Program.
My Contributions
Sales and Membership Reporting: Sales dashboard, sales details, membership dashboard, membership details
Conducted user research with key stakeholder users to understand current processes and pain points
Automated report generation by designing Salesforce reporting data visualization
Worked with Engineers to move reporting data from Microsoft Power Business Intelligence into Salesforce